Frequently asked questions
Orders, delivery, quality, safety and payments.
Orders and delivery
How do I place an order?
Pick a service, choose a package and quality, add any extras, then enter your public username or link and pay. Your order starts automatically.
How fast will my order start?
Standard orders start within 15 minutes (YouTube within 30). Premium starts in under 10 minutes and VIP within 5. You can follow progress on the tracking page.
How long does delivery take?
Small orders usually finish within an hour. Larger orders are delivered gradually over 12–48 hours.
Can I track my order?
Yes. After checkout you get an order number like CU-482913. Enter it on the tracking page to see live progress.
Can I change my username or link after ordering?
If the order hasn’t started, contact support right away and we’ll update it. Once delivery begins, the target can’t be changed.
Quality and add-ons
What’s the difference between Standard, Premium and VIP?
Standard is our lowest price with a 30-day refill. Premium starts in under 10 minutes, drops less and comes with a 60-day refill. VIP starts within 5 minutes, has the lowest drop rate, a 90-day refill and a dedicated support agent.
Are add-ons required?
No. Add-ons are optional and switched off until you turn them on.
Can I upgrade after paying?
Contact support with your order number before delivery starts and we’ll quote the difference.
Safety and privacy
Do you need my password?
Never. We only need public information — your username or the link to a post.
Will anyone know I used CloutUp?
Your order is private. We never post on your behalf or contact your followers, and we never share or sell your details.
Does my account need to be public?
Yes, during delivery. You can make it private again once the order is complete.
Is this against platform rules?
Each platform has its own terms. We never require account access, but you’re responsible for how you use your account, so review the platform’s guidelines before ordering.
Payments and refunds
Which payment methods can I use?
Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and major cryptocurrencies.
Are discounts applied automatically?
Yes. While a sale is running, like the Halloween sale (code HALLOWEEN50), the discount is applied at checkout for you.
Do you store my card details?
No. Card details are encrypted in transit and never stored on our servers.
What is your refund policy?
If we can’t start your order, you get a full refund. If it’s only partly delivered, we refund the rest. Read the refund policy.
Refills and support
How does the refill guarantee work?
If your follower or subscriber count drops within your refill window — 30, 60 or 90 days depending on quality — we top it back up for free.
How do I contact support?
Email support@cloutup.net or use the contact form. We usually reply within an hour.
Do you offer bulk or agency pricing?
Yes. If you manage several creators or brands, get in touch and we’ll put together a custom plan.