Overview
Your privacy matters to us. This Privacy Policy explains what information CloutUp collects, how we use it and the choices you have. We collect as little personal data as possible — we never need your social media password.
Information we collect
- Order details: the public username or link you submit, the package you choose and the order total.
- Contact details: your email address, so we can send receipts, delivery updates and support replies.
- Payment details: processed securely by our payment partners. We receive confirmation of payment but never your full card number.
- Technical data: basic, privacy-friendly analytics such as page views and device type, used to keep the site fast and reliable.
How we use your information
- To process, deliver and track your orders.
- To send receipts, delivery notifications and answers to your questions.
- To prevent fraud and abuse of our services.
- To improve the website and our services.
We do not sell your personal information, and we never contact your followers or post on your behalf.
Storage on your device
To power features such as live order tracking, the website may save your recent order numbers and order details in your browser’s local storage. This information stays on your device and you can clear it at any time through your browser settings.
Sharing your information
We share information only with trusted providers who help us run CloutUp — for example payment processors, email delivery and hosting — and only as needed to provide the service. These providers are required to protect your data. We may also disclose information when required by law.
Data retention
We keep order records for as long as needed to provide the service, honour refill guarantees and meet legal and accounting obligations, after which they are deleted or anonymised.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing. To make a request, email support@cloutup.net and we will respond within 30 days.
Security
All traffic to cloutup.net is encrypted with HTTPS, and we use industry-standard safeguards to protect your information. No method of transmission is 100% secure, but we work hard to keep your data safe.
Children
CloutUp is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page.
Contact us
For privacy questions or requests, email support@cloutup.net.