The short version
- Order not started? Full refund, no questions asked.
- Partly delivered? We refund the undelivered portion.
- Count dropped? Free refills on followers and subscribers for 30 to 90 days, depending on the quality you chose.
When you are eligible for a refund
You can request a full refund if your order has not started within 72 hours of payment, or if we are unable to deliver it for any reason on our side. If an order is only partially delivered, we refund the remaining balance proportionally.
When refunds are not available
- The order was delivered in full as described on the product page.
- The username or link was entered incorrectly, or the target was changed, made private or deleted during delivery.
- Drops occur after your refill window has ended.
- The request relates to engagement or results that were never promised, such as reaching a specific feed or page.
Refills instead of refunds
For follower and subscriber packages, natural drops are covered by your refill guarantee (30, 60 or 90 days depending on quality). Instead of a refund, we will top your count back up for free — just send us your order number.
How to request a refund
Email support@cloutup.net or use the contact form with your order number and a short description of the issue. Approved refunds are returned to your original payment method within 5–10 business days.
Chargebacks
Please contact us before opening a dispute with your bank — we resolve almost every issue within a day. Opening a chargeback may pause any refills or support on the related order while the dispute is reviewed.